Industrial Technologies Office
ito.ic.gc.ca
Common menu bar links
Service Standards
| Service | Standard | 2011-12 Third Quarter Results |
|---|---|---|
| Application Processing Time | Our goal is to complete the review of your proposal and provide you with a funding decision within 6 months of receiving your complete project application. Applications requesting more than $10 million require additional review by Treasury Board and/or Cabinet, and may require some additional time for approvals. |
N/A. No projects were approved in Q3. |
| Claims Processing Time | Our goal is to process your completed claim and release the payment for contribution agreements in good standing within 45 calendar days. | 100% of completed claims were released for payment within 45 days. |
| Application Assistance Response Time | Our goal is to contact you within one business day when you request assistance with a project application through one of our toll-free numbers or by email. | 100% of requests were answered within one business day. |
